At Casdim Parfumerie, we work with only the most trusted international fragrance distributors which we know will never provide counterfeit products.

Furthermore, every item that arrives at our warehouse is carefully inspected to ensure authenticity and to check for potential defects on arrival. Our staff are trained to know the difference between authentic and counterfeit products to make this process as accurate as possible.

Boxed (retail) perfumes are the perfumes most people are familiar with - they come in their original state, with the original retail packaging and being cellophane sealed.

On the other hand, tester perfumes usually come in a generic box instead of the standard packaging, and they have some sort of small sticker displayed on the bottle stating the fragrance is a tester. In some rare cases, testers do not come with a cap. Testers come 100% brand new unsprayed - so other than packaging, testers are the exact same as a normal boxed perfume.

Testers and boxed perfumes contain the exact same perfume formula and concentration - so the user's experience is exactly the same in terms of scent profile, performance and longevity. Testers are great for personal use due to their decreased prices - which is why we offer them at Casdim Parfumerie.

If you have any questions about purchasing a tester product, feel free to contact our support at support@casdimparfumerie.com.

We offer the same luxury designer and niche fragrances you'll find in our local department and perfume store - even more in some cases as we have access to international brands not readily available across Australia.

We source our products in wholesale from trusted local and international distributors and operate solely online - with operating cost savings reflecting in our reduced prices.

You are paying for only the fragrance, not expensive shopping centre rent, display counters and in-store salsepeople.

We also offer tester bottles and fragrance samples for even more savings. You get the same quality products from your local fragrance store, but for less. Haute meets affordability.

Yes, we typically supply recent batch fragrances - usually from the same or previous year.

Most fragrance houses display batch code information on the fragrance packaging and/or the bottle itself, with tools such as CheckFresh used to check the production date of this batch.

Fragrance batches we receive are out of our control, so in almost every case it is impossible for us to chase certain batches, older formulations or discountinued fragrances.

Typically, orders are processed within 1-3 business days. It is also possible for an order to be dispatched in the same business day as when it has been placed.

Please add 1-2 weeks if you are purchasing a preordered product. The estimated time of arrival to your doorstep should be displayed on the preorder page, with potential preorder delays being displayed on our social media pages.

For busy periods such as Black Friday, Christmas, please allow extra time for time-limited gifts. It is best to order as early as possible to ensure that your order arrives on time.

Any known delays will be communicated before the user places the order.

Once an order has been processed and sent to a courier for delivery, shipping times are out of our control.

Typically shipping across Australia takes around 1-7 business days - depending on location and whether express or standard shipping was chosen. Our warehouse is located in Sydney, New South Wales.

We do not offer international shipping at the moment. This is due to regulations limiting the sending of perfumes from Australia internationally - even to close nations such as New Zealand.

We offer shipping across Australia.

We offer free standard shipping or express shipping for $5 for all orders $200 and up.

For any other orders, shipping is a flat $10 for standard and $15 for express across Australia.

Once your order has been processed at our facility and sent out for delivery, you will be emailed and/or messaged your tracking details. Alternatively, you can use your Shop account to the progress of your order - from it being confirmed, processed, dispatched and delivered.

This tracking number can be placed in the respective courier's website to accurately track your parcel's progress.

If you have any questions about your order's progress during processing, feel free to contact our support team at support@casdimparfumerie.com with your order number and we will be happy to help you.

While most deliveries arrive on time, occasional delays can happen due to carrier backlogs, weather, or customs processing.

If your tracking hasn’t updated for several days or your parcel appears delayed, we recommend first checking directly with the courier using your tracking number. Many delays resolve within a short time.

If your package is confirmed lost in transit, contact our support team at support@casdimparfumerie.com and we will promptly investigate with the carrier and arrange either a replacement or full refund. Your order is protected from dispatch to delivery, so you can shop with confidence.

For the fastest assistance, please include your order number and tracking details when reaching out.

We offer a range of secure and convenient payment options so you can check out with confidence. We currently accept:

- Visa

- MasterCard

- American Express

- Paypal

- Apple Pay (on Apple devices)

- Google Pay (on supporting devices)

- Shop Pay

- UnionPay


We use a SSL encrypted payment system so your private information is safe from vulnerabilities.

We offer limited time preorders on certain fragrances/fragrance houses so that you are able to access fragrances and fragrance houses that we may not have in stock currently.

Products that are listed as preorder may take an extra 1-2 weeks to process due to us not having direct possession.

If you have any changes with your order or you would like to cancel it, please contact our support team at support@casdimparfumerie.com with your issue and we will be sure to get this fixed.

Please note that if your order has already been shipped, many issues cannot be rectified, however you are advised to still contact us so we can do the best we can to fix it.

Yes, you can cancel a preorder just the same as a normal order. Please contact our support at support@casdimparfumerie.com and let us know which preordered item(s) you would like to cancel.

Please note that if your item has been dispatched to you, you must wait until you receive your order to initiate the cancellation. Note that you should not open the item you wish to exchange/refund once you receive it - including opening any plastic seals.

Yes, you will receive a confirm sent out to your email once your order has been confirmed.

This contains key information, such as your order number (in the format Order #xxxx), contact information, and the address the order will be sent to.

We include complimentary samples on all orders above $50. These will be curated by our staff according to your order and order history.

Alternatively, you can request your samples to contain a certain scent profile, e.g "a fresh everyday floral" and we will do our best to include your sample according to these needs.

We cannot guarantee certain fragrances to be included in your samples due to issues due to limited availability in our supply chain or us being currently out of stock.

Our return policy can be seen here

Unfortunately, we are uanble to accept returns for products that have been used and/or opened.

If you wish to return a product that is still in its factory seal, please visit our Returns Policy to start the process.

Once your return has been received and inspected, we’ll process your refund within 1–2 business days.

After it’s been issued, the time it takes for the funds to appear depends on your original payment method and financial institution. Most refunds are reflected within 3–7 business days, though some banks or providers may take a little longer.

You’ll receive a confirmation email as soon as your refund has been completed.

If you haven’t seen your refund after 10 business days, we recommend checking with your bank or payment provider first, then reaching out to our support team with your order number and we’ll gladly assist you.

We require the end-user to pay for any shipping costs relating to change of mind returns or refunds.

You will not be charged any extra shipping costs if you would like to refund or change an item due to factors of an item arrived faulty, severely damaged or being incorrect.

If you have received an incorrect or severely damaged product, please contact our support team at support@casdimparfumerie.com to initiate a return or refund.

You will have a choice of a refund or exchange in this case.

We are always working to restock on our popular items. However, this is not always immediately possible due to availability in our supply chain.

If you would like to request a sold-out item to be restocked, please click the "Notify Me" button on the product's page so we know there is interest in the product. Alternatively, you can send an email to support@casdimparfumerie.com and we will forward your wishes to our logistics team.

To get the best updates on recently restocked items and current preorders, visit our social media pages which can be viewed in the website's footer.

We do not support direct reserves or backorders for fragrances. However if there is a certain product you are interested in, please contact our support team at support@casdimparfumerie.com and we will let you know on a possible restock ETA.

We are always looking to expand our range at Casdim Parfumerie. If there is a certain fragrance or total fragrance house you wish to see with our fantastic prices, please contact our support team at support@casdimparfumerie.com with the fragrance house and/or certain fragrances you are interested in.

Follow our social media (located on the site footer) to get the most recent updates on product/brand preorders - which is the best way to access certain products which may not be currently stocked on the website.