Yes, you are protected under the Australian Competition Act 2010 and therefore have the right to return any items from here - provided all products are in their original conditions.

You are eligible for a return if your product is faulty or defected upon arrival, or in the event you received the wrong product.

We currently offer change of mind returns - provided the product is still in its original condition (unopened and original seal still attached).

You have 14 days from the item's day of arrival to make a return claim.

Please note that this deadline is to make the claim and the product does not have to arrive to us from this date to be eligible.

Our customer support team will email you an Australia Post label, please place all items for return inside a single box with the return label attached.

Please ensure that all products are packaged correctly to completely prevent movement inside the packaging. Since most fragrances are made out of glass and are considered dangerous goods - any items breaking will be a massive issue during posting.

You may not be given a refund or exchange if your parcel is found to be damaged due to negligent packaging.

If your item is found to be faulty, damaged or defective on arrival we will pay for your Australia Post return label.

You are required to pay for the delivery costs for change of mind returns.

Please email our customer support care at support@casdimparfumerie.com to make a return claim.

To smoothen the process for everyone, please include any relevant information such as:
- Your order number (this is found on the email you receive once you place the order)
- Item(s) you wish to return
- Reasons for return for each item
- Photos or videos of damaged, defective or faulty items. (if applicable)